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FAQs

Returns

We hope that all our customers will be delighted with the goods they receive from the P and B however, if you change your mind and wish to return an item please email us at hello@thepirateandbluebelle.com  within 14 days and return the goods to us using the returns slip from your parcel within 30 days. Upon receipt of the goods back at Pirate and Bluebelle HQ we will be happy to refund you (excluding shipping costs).

 

What do I do if there is something wrong with my order?

In the unlikely event that there is something wrong with your order or it arrives damaged in anyway, please contact us immediately at which point we will do our best to correct the situation to your satisfaction.

 

How long will it take my order to arrive?

We pride ourselves on our fast turnaround and most orders will be dispatched within 1 – 2 business days. If there is going to be any delay we will let you know.

Goods are sent 1st class with Royal Mail and you will receive a notification when your goods have been dispatched.

If you choose in store collection, you will receive notification when your order is ready.

Shipping is a flat rate of £4.95 for UK addresses, free collection from store is also available at the checkout.

 

Do you ship internationally?

Unfortunately you can only place an order for a UK address via our website at present however, if you live elsewhere and spot something you really love, get in touch at hello@thepirateandbluebelle.com and we will try our best to help!

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